The Doo Method™
This is where we really get to work, creating a 6-12 month marketing strategy and plan based around your 6 step customer journey. We can either doo it with you, by coaching you through the process, or we can do it for you, providing a full implementation service.
Our Coaching Programme
This is where we doo it with you, becoming a customer journey coach and providing accountability every month. We’ll meet regularly to discuss progress on your plan, chase up actions and ensure projects are actually moving.
It’s the perfect programme for a highly engaged team who are eager to implement things themselves, but need guidance to ensure it’s being done properly. Using a range of systems and processes, we’ll coach and guide your team in creating customer touchpoints, tweaking steps in the journey, implementing new technology and creating comms to maximise marketing and the customer experience.
Our Implementation Programme
This is where we doo it for you, becoming your outsourced customer experience partners. We’ll do all the heavy lifting helping to actually get things done. We’ll liaise with suppliers such as designers, software companies and CRM specialists to get your customer journey systems up and running.
We’ll constantly tweak and amend the journey touchpoints until they’re working perfectly. We’ll meet regularly to report on progress and we’ll be your customer experience guardians. It’s the way we doo things.
”Marianne has developed her knowledge, skills and expertise around the whole customer journey & customer experience, linking this approach to the practical requirement of ensuring that businesses focus their marketing (and sales) activity in the key areas that customers value and respond to.
She is commercial, she is operational, she is professional, but best of all, she genuinely is THE most expert practitioner in her field that I have ever had the pleasure of working with and recommending to clients.Nick BramleyImpactus Group