We Map and Map and Maximise Your Customer Journey using our very own Doo Method™. We create the strategy, the plan and the systems linking marketing to the customer experience, so it’s done right.
”Working with Marianne at Doo Marketing has transformed how we doo business! The approach Doo has is refreshingly different, as a customer journey expert this really turns marketing on its head in a positive way! Mapping our customer journey has made our marketing programme an experience the whole team are involved with and therefore buy into when it comes to delivery. We don’t waste money on marketing that doesn’t add value to our customer experience and we have laser focus on who we do want to be talking to help grow our business. Marianne and Doo Marketing are now firmly part of our team here at Quest as we recognise the importance of effective internal and external marketing to help deliver the goals we have within the business and to help us stand out in the crowd.Sarah BirkenshawQuest Consulting Services
Marketing isn’t just about winning customers, it’s also about not losing customers.
After using the Doo Method™ for 10 years, we came to this lightbulb moment. Every client we work with wants to attract new business, but without a rock solid customer journey in place, it can be like filling a bucket with holes in. Don’t front load all your marketing spend without having the proper systems in place to look after clients once you’ve won them, even if they’ve been with you for years.
Our unique method flips how you approach your customer experience, putting emphasis on onboarding, ongoing account management and plenty of extra special ideas and tips to keep your clients happy and helping to create raving fans that tell everyone how awesome you are.